Return Policy

At Pet Care, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it within 30 days of the purchase date for a refund, exchange, or store credit, subject to the terms and conditions outlined below.

Eligibility Criteria

To be eligible for a return:

  1. The item must be in its original condition, unused, and in the same condition as received.
  2. You must have proof of purchase, such as a receipt or order confirmation.
  3. The return request must be made within 30 days of the purchase date.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods, such as pet food and treats.
  • Personalized or customized items.
  • Items that have been used or damaged by the customer.
  • Items that are not in their original packaging.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at to request a return authorization.
  2. Provide your order details and reason for the return request.
  3. Our customer service team will provide you with further instructions on returning the item.

Return Process

Once your return is received and inspected, we will send you an email notification to inform you of the status of your return.

  • If your return is approved, we will process the refund, exchange, or store credit according to your preference.
  • If your return is rejected due to failure to meet the eligibility criteria, we will notify you of the reasons for rejection and return the item to you.

Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.

Contact Us

If you have any questions about our return policy or need assistance with a return request, please contact us at